![]() This integration requires Microsoft Teams Licenses with Phone System add-on to Microsoft 365 Enterprise Licenses such as E1 or E3, or Microsoft 365 Business Plan with Business Voice, or Microsoft/365 Licenses that already include business voice features such as E5. ![]() If another retry doesn’t not work, please reach out to support for further help. This indicates some new type of errors or internal errors.User sync failed due to unknown reasons.Most of the temporary connection issues will go away in a retry unless the servers on Microsoft Teams are completely down. There could be many technical reasons that our server cannot connect to your Microsoft Teams account.User sync failed due to a temporary connection issue.Please add the above mentioned roles to the admin account so that it has the right permissions to update users in your Microsoft Teams.The Admin account does not have the "Skype for Business Administrator" and "Teams Administrator" roles which are required to perform user sync.Please reach out to support for further help. If you have already provided it to us, the error may be due to incomplete setup of the account on the Dialpad side. ) you shared with us to connect to your Microsoft Teams account. ![]() We cannot connect to your Microsoft Teams because the Admin account does not exist.Please refer to the license requirements section for details. Phone System) or wrong licenses assigned (e.g. The phone number field of the user is restricted from editing due to either missing licenses (e.g.User is missing a required Microsoft license or assigned the wrong Microsoft license.We tried to sync the user (with the user email as the identifier) to your Microsoft Teams, but that user email doesn’t exist in your Microsoft Teams.User does not exist in Microsoft Teams.Please assign a number for the user first in Dialpad before we can sync it to your Microsoft Teams.User does not have a number set in Dialpad.If the user does not have any associated email, please add one for them first in Dialpad. We use the user email as the identifier to sync with your Microsoft Teams.User does not have an email set in Dialpad. ![]() This guide offers recommendations to resolve some of the common issues that can be encountered during the setup of the Dialpad MS Teams Integration. Be sure to reach out to your Customer Success Manager for more information on enabling this integration. Looking to integrate Microsoft Teams with Dialpad? You'll need the help of our handy Professional Services team first. ![]()
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